About Us

GET YOUR QUESTIONS ANSWERED

  • How do I donate one or more cell phones, smartphones, mp3 players or tablets?

    Cell phones and all other devices can be sent to the address listed below or can be dropped off at any of the thousands of Cell Phones For Soldiers’ official drop-off locations located across the United States.

    Cell Phones For Soldiers
    5665 North Commerce Court
    Alpharetta, GA 30004

  • What do I do if I have a problem shipping donated phones?

    Please contact the recycler directly:

    Zoonama
    [email protected] 
    (678) 580-1976

  • What if I want to hold an event or fundraiser?

    Allow us to thank you in advance! Please complete the information requested here. You will receive an electronic welcome kit via email once you’re registered.

  • How do I become a star-rated sponsor of Cell Phones For Soldiers?

    Sponsorship levels start at a monetary donation of $2,500 or 1,000 donated cell phones. Sponsorships are reset at the beginning of each calendar year. To achieve this status, a company or group may hold a fundraising event, act as a drop-off point for cell phones, or contribute services in lieu of a cash donation. For more information please contact [email protected].

  • How do I make a monetary donation?

    Online monetary donations can be made here. You also may send a check or money order directly to:

    South Shore Savings Bank
    c/o Cell Phones For Soldiers
    400 Washington Street
    Norwell, MA 02061

  • Can I request a calling card for a specific military member or unit?

    Yes. By providing a valid APO/FPO address or email address, Cell Phones For Soldiers can directly mail or email cards to troops. Calling cards can be requested here.

  • How do veterans request assistance through the Helping Heroes Home program?

    Veterans can request one time assistance directly through the charity’s website here.

  • Do you send the donated cell phones to troops?

    No. It is a common misunderstanding that Cell Phones For Soldiers sends donated mobile devices directly to deployed troops. Doing so is not a viable option because, first and foremost, cell phones can be security hazards for military members in combat zones. Secondly, the cost of international phone calls using a cell phone is very high, making this option extremely cost prohibitive. Instead, we use the proceeds from the donated phones to send prepaid international calling cards to our troops to use via their approved phones.

  • Is there a way I can erase my personal data BEFORE the phone is donated?

    Yes. If your cell phone has a SIM card, please remove it prior to donating. You also can search the internet for “factory reset” for the specific make and model of your phone to receive instructions on wiping away all personal information.

    If you cannot factory reset your device do not worry. Our recycling partner is R2:2013 (Responsible Recycling) and NAID AAA certified (National Association for Information Destruction) and follows the Department of Defense standards for wiping hard drives and devices.

  • What do you do with the donated cell phones?

    Mobile devices and tablets donated to Cell Phones For Soldiers are sold either to an electronic refurbisher or a recycler. Once we receive a donated device, it is quickly wiped of all personal information and checked to see if it is repairable. A cell phone that is repairable is sold to an electronics refurbisher who will repair the device and resell it in the aftermarket. However, devices that are either too old or completely broken are sold to recyclers who strip the devices of any salvageable components and/or rare metals and then responsibly recycle the remaining parts. The proceeds from this process are used to purchase prepaid international calling cards for troops and to provide emergency funding to veterans.

  • How do I donate one or more cell phones, smartphones, MP3 players or tablets?

    Cell phones and all other devices can be sent to the address listed below or can be dropped off at any of the thousands of Cell Phones For Soldiers’ official drop-off locations located across the United States.

    Cell Phones for Soldiers
    5665 North Commerce Court
    Alpharetta, GA 30004

  • Do you accept electronic devices other than cell phones?

    Yes, we also recycle and reuse tablets and MP3 players. Please pay special attention to wrapping tablets to ensure their safety during shipping. If you have any questions concerning donations of other electronic items please contact our recycling partner.

    Zoonama
    (678) 580-1976
    [email protected] 

  • What types of cell phones and mobile devices do you want?

    We accept donations of any and all types of cell phones, smartphones and tablets from any carrier. Newer, gently-used mobile devices, including smartphones, are preferred; however, proceeds are generated from the recycling of broken and outdated mobile phones. Chargers and accessories are welcome but are not necessary to donate. If you have a charger you would like to donate, please keep the original phone and charger together. Please do not send instruction manuals.

    When donating an iPhone 4 or newer model remember to turn off the Find My iPhone feature. Here are simple tips to help: https://support.apple.com/kb/PH2702?locale=en_US

  • Are you a 501(c)(3) nonprofit organization?

    Please view our 501(c)(3) tax exemption letter here.

Quick Fact

Since July 2012, Helping Heroes Home has assisted more than 3,100 veterans and their families with emergency funding.