Frequently Asked Questions
Looking for answers? You’ll find responses to our most frequently asked questions below. If you need more information or personalized support, our team is always here to help—just reach out to us directly. For immediate assistance, our AI-powered chatbot is available 24/7 in the bottom right corner of your screen, ready to provide instant answers and guidance.
1. General Questions
What is Cell Phones for Soldiers?
Cell Phones for Soldiers is a national 501(c)(3) nonprofit organization committed to providing free communication services and emergency financial assistance to active-duty military members and veterans. Since its founding in 2004, the organization has delivered more than 450 million minutes of talk time to active duty service members and veterans, funded through the responsible recycling of over 25 million donated cell phones and mobile devices.
Minutes That Matter:
Through the Minutes That Matter program, Cell Phones for Soldiers has distributed over 8 million prepaid calling cards, enabling deployed service members to stay connected with their loved ones at no cost during times of separation.
Helping Heroes Home:
The Helping Heroes Home program has provided emergency financial assistance to more than 7,500 veterans and their families, helping cover essential needs such as medical bills, mortgage payments, overdue phone and utility bills, and other critical expenses during times of crisis.
Cell Phones for Soldiers Mobile:
Launched in 2024, Cell Phones for Soldiers Mobile extends the organization’s mission by providing free smartphones and one year of unlimited talk, text, and data to low-income and homeless veterans. Currently, the program has connected 3,500 veterans, with an ambitious goal of reaching 10,000 veterans by the end of 2025 and 30,000 within the next three years.
By recycling donated devices, Cell Phones for Soldiers not only supports military families but also helps reduce electronic waste and its environmental impact. With every donation, the organization continues to serve as a vital lifeline for America’s bravest, ensuring they remain connected to both essential services and their loved ones.
How do I donate a cell phone, smartphone, or tablet?
To donate your cell phone to Cell Phones for Soldiers, you have two convenient options:
Ship Your Phones Directly to Us:
1. Mail your device to our Recycling Headquarters at the address below:
Cell Phones for Soldiers
11801 Stonehollow Drive
Suite 100
Austin, Texas 78758
For fewer than 10 devices, please assist CPFS by covering shipping costs. You can find self-paid mailing labels here: https://www.cellphonesforsoldiers.com/volunteer-resources/
If you are donating 10 or more devices, we’ll provide a prepaid shipping label, available here: https://www.cellphonesforsoldiers.com/donate/
2. Drop Off at a Location Near You:
Bring your phone to one of over 3,000 official drop-off locations nationwide. Locations can be found using our Interactive Map here: https://www.cellphonesforsoldiers.com/map/
Are there any additional steps I need to take before safely shipping my donation?
Yes, there are a few important steps to ensure your donation is shipped safely and in compliance with federal regulations:
1. Print and Attach a Battery Warning Label:
Federal shipping regulations require that every package containing a device with a lithium battery must display a battery warning label on the outside of the box. You can print this label directly from our website at www.cellphonesforsoldiers.com/donate.
2. Package Devices Carefully:
To prevent damage during transit, place all phones, smartphones, and devices flat across the bottom of the box or padded envelope. Use newspaper or bubble wrap between layers to cushion and protect the devices. The better the condition of the phones upon arrival, the more value they provide to our troops.
3. Seal and Label Your Package:
Securely seal your package with packing tape. Affix either the correct postage or a prepaid shipping label to ensure your donation reaches us.
Additional Reminders:
• If you are shipping 10 or more devices, you may be eligible for a prepaid shipping label through our website.
• Always double-check that the battery warning label is clearly visible on the outside of each package, as required by federal law.
• For shipments containing lithium batteries, do not exceed the carrier’s weight and size limits, and ensure all devices are powered off.
By following these steps, you help guarantee the safe arrival of your donation and maximize its positive impact for military members and veterans. Thank you for your support!
What do I do if I have a problem shipping donated devices?
Please contact Cell Phones For Soldiers directly at email info@cellphonesforsoldiers.com or call (800) 982-0972.
What types of devices do you accept?
Cell Phones for Soldiers accepts donations of all types of cell phones, smartphones, MP3 players, and tablets—regardless of age, condition, or carrier. Chargers and accessories are welcome but not required.
Can I donate broken or outdated devices?
Yes, even broken or outdated devices are valuable and help fund our programs through responsible recycling.
What happens to my donated device?
All donated devices are wiped of personal data and either:
1. Refurbished and Repurposed: Many donated devices are carefully refurbished and provided directly to low-income or homeless veterans, helping them stay connected with loved ones and access essential services.
2. Resold to Support Veterans: Some devices are refurbished and resold, with all proceeds used to subsidize the cost of entry-level smartphones or unlimited talk, text, and data plans for veterans in need.
3. Responsibly Recycled: Devices that cannot be refurbished or repurposed are responsibly recycled, ensuring that valuable materials are recovered, and environmental impact is minimized.
Do I need to include chargers or accessories?
No, but we appreciate them if you wish to include them. Please do not send instruction manuals.
How do I erase my personal data before donating?
To erase your personal data from your cell phone before donating, selling, or recycling it, follow these essential steps:
1. Back Up Your Data
Before erasing anything, back up your important information to the cloud or your computer. This ensures you don’t lose contacts, photos, or other critical data.
2. Remove SIM and SD Cards
Take out your SIM card and any external SD memory cards. These may contain personal information and should not be left in the device.
3. Sign Out of Accounts and Remove Personal Info
• On iPhone:
• Sign out of iCloud, iTunes, App Store, and any other accounts.
• Unpair devices like Apple Watch.
• Remove saved passwords and payment information from apps and browsers. .
• On Android:
• Remove your Google account and any manufacturer cloud accounts (like Samsung).
• Remove payment cards from Google Pay or Samsung Pay.
• Sign out of other apps and delete saved passwords and browsing history.
4. Perform a Factory Reset
This step erases all personal data and restores your phone to its original settings:
• iPhone:
• Go to Settings > General > Reset > Erase All Content and Settings.
• Android:
• Go to Settings > System > Reset Options > Erase all data (factory reset) > Reset phone > Erase everything.
5. Remove Device from Associated Accounts
• For iPhones, visit appleid.apple.com, log in, and remove the device from your Apple ID.
• For Android, log in to your Google account, go to Security > Your Devices, and remove the phone from your account.
6. Physically Inspect the Phone
Double-check that no personal accessories, cards, or information remain.
For detailed, step-by-step instructions (including screenshots) on wiping your data from both iPhone and Android devices, visit:
How to Remove Data From Your iPhone or Android (Compare & Recycle): https://www.compareandrecycle.co.uk/blog/how-to-remove-data-from-iphone-android
Is my donation tax-deductible?
Yes. Donations are tax-deductible. Donation Receipts are available upon request.
Cell Phones for Soldiers became a 501(C)(3) Charity Organization on December 14, 2004, Employer Identification Number is 20-1343425, DLN # 17053314031004.
Can I make a monetary donation?
Yes, monetary donations are always welcome and directly support our programs. You can donate online here: https://www.paypal.com/donate/?hosted_button_id=ZRK4M9XGGQZ6G
or by mail. Checks can be mailed to:
Cell Phones for Soldiers
11801 Stonehollow Drive
Suite 100
Austin, Texas 78758
Do you send donated cell phones directly to troops?
No, Cell Phones For Soldiers does not send donated mobile devices directly to deployed troops. There are important reasons for this:
• Security Risks: Cell phones can pose significant security risks for service members in combat zones, as calls made on unsecured lines could potentially reveal their locations.
• High Costs: International cell phone calls are extremely expensive, making this option impractical for widespread use.
Instead, every donated device is wiped of personal data and processed in one of the following ways:
• Refurbished and Repurposed: Many devices are carefully refurbished and provided to low-income or homeless veterans, helping them stay connected with loved ones and access essential services.
• Resold to Support Veterans: Some refurbished devices are sold, with proceeds used to subsidize the cost of entry-level smartphones or unlimited talk, text, and data plans for veterans in need.
• Responsibly Recycled: Devices that cannot be refurbished are recycled in an environmentally responsible manner, recovering valuable materials and minimizing environmental impact.
Additionally, proceeds from recycled phones are often used to purchase international calling cards, enabling deployed troops to stay in touch with their families without the risks and high costs associated with direct cell phone use.
2. Program Questions
Cell Phones For Soldiers Mobile
What is Cell Phones for Soldiers Mobile?
Launched in 2024, Cell Phones for Soldiers Mobile extends the organization’s mission by providing free smartphones and one year of unlimited talk, text, and data to low-income and homeless veterans. Currently, the program has connected 3,500 veterans, with an ambitious goal of reaching 10,000 veterans by the end of 2025 and 30,000 within the next three years.
By recycling donated devices, Cell Phones for Soldiers not only supports military families but also helps reduce electronic waste and its environmental impact. With every donation, the organization continues to serve as a vital lifeline for America’s bravest, ensuring they remain connected to both essential services and their loved ones.
How do veterans request a cell phone and phone service through the Cell Phones for Soldiers Mobile program?
Veterans seeking assistance through the Cell Phones for Soldiers Mobile program can apply for a free cell phone and one year of unlimited talk, text, and data by completing the online application form.
Please note that this is a needs-based program designed specifically for low-income and at-risk veterans. Due to high demand, applicants will be placed on a waitlist and are encouraged to be patient as applications are processed based on available resources.
To begin the application process, visit the Cell Phones for Soldiers Veteran Phone Application page here: https://www.cellphonesforsoldiers.com/veteran-phone-application/
How do I qualify for the Cell Phones for Soldiers Mobile Program?
Who Qualifies
Cell Phones for Soldiers Mobile is a needs-based program designed to support U.S. military veterans, particularly those who are low-income or at risk. The program provides eligible veterans with a free phone and a year of service to help them stay connected with family, seek employment, and access vital resources as they transition to civilian life.
Eligibility Criteria
To qualify for Cell Phones for Soldiers Mobile, applicants must:
• Be a veteran of the U.S. Armed Forces.
• Demonstrate financial need (the program prioritizes low-income and at-risk veterans).
• Provide proof of military service, typically by submitting a copy or photo of your DD-214 (Certificate of Release or Discharge from Active Duty).
• Complete a short application form, which helps the organization verify eligibility and assess individual needs.
• Due to high demand, applicants may be placed on a waitlist as resources allow.
Application Process
• Submit an application online through the Cell Phones for Soldiers website.
• Upload or provide a copy of your DD-214 or use a web-based veteran verification platform.
• Wait for eligibility review and notification. If approved, you will be matched with either the FCC Lifeline Program or the Cell Phones for Soldiers Mobile Program, depending on your qualifications
What carrier does Cell Phones for Soldiers Mobile use?
Cell Phones for Soldiers Mobile provides veterans with free phones and a year of paid wireless service by partnering with a leading Mobile Virtual Network Operator (MVNO).
The program utilizes either the AT&T or T-Mobile networks, selecting the carrier that offers the best coverage for each veteran’s specific location and needs. This approach ensures that recipients receive the most reliable service available in their area, maximizing connectivity and support.
What kind of cell phone does Cell Phones for Soldiers Mobile provide?
The devices provided through the Cell Phones for Soldiers Mobile program are designed to offer veterans a meaningful “hand-up.”
Each device is an entry-level smartphone equipped with a 5-inch or larger display for easy viewing, a high-quality 13-megapixel camera to capture important documents needed for job applications or medical appointments, and at least 32 GB of storage to ensure ample space for essential apps and files. This thoughtful combination of features helps recipients stay connected and better access employment and healthcare opportunities.
Are there any costs for veterans?
No, all assistance is provided free of charge.
Minutes That Matter: International Calling Cards
What is Minutes That Matter?
Through the Minutes That Matter program, Cell Phones for Soldiers has distributed over 8 million prepaid calling cards, enabling deployed service members to stay connected with their loved ones at no cost during times of separation.
Active-duty service members or their families can request calling cards through the application on the website.
How do active-duty service members request calling cards through the Minutes That Matter: Calling Card program?
Active-duty service members, forward-deployed troops, support groups, or family members can request free international calling cards for their units through Cell Phones for Soldiers’ “Minutes That Matter” program. To apply, simply fill out the request form available on their website here: https://www.cellphonesforsoldiers.com/minutes-that-matter-request-talk-time/. The program ensures that deployed personnel can stay connected with loved ones at no cost, helping bridge the distance during deployments.
How are calling cards delivered?
Calling cards are mailed or emailed directly to the service member or unit with the APO address provided.
Is there a limit to how many cards I can request?
Each request is reviewed individually to ensure fair and equitable distribution. Cell Phones for Soldiers is able to accommodate large requests, including those for entire units of deployed service members, as needed.
How many calling cards have been distributed?
Cell Phones for Soldiers has distributed over 8 million prepaid calling cards since 2004.
How many minutes of talk time have you provided?
Cell Phones for Soldiers has provided more than 450 million minutes of free talk time, with a goal to surpass 500 million minutes this year.
Helping Heroes Home
How do veterans request emergency financial grant assistance through the Helping Heroes Home program?
Veterans seeking emergency financial assistance through the Helping Heroes Home program can apply directly on our website. This is a needs-based initiative, and applicants must provide multiple forms of verification to determine eligibility. Once your application is submitted, you will be placed on a waiting list until funding becomes available and your request is approved. Please note, each application is reviewed on a case-by-case basis, and funds are distributed as they become available to best serve veterans facing urgent financial challenges.
How many veterans has Helping Heroes Home assisted?
Since 2012, we have assisted more than 7,500 veterans and their families.
3. Donation Questions for Corporations and Small Businesses
How can my company donate devices in bulk, and does Cell Phones for Soldiers have the capacity to manage large-scale donations?
Cell Phones for Soldiers is fully equipped to handle large-scale, bulk donations from corporations—including pallet-sized and truckload shipments. Companies interested in donating 10 or more devices can take advantage of prepaid shipping options, while even larger donations can be shipped directly to the organization’s recycling headquarters:
Cell Phones for Soldiers
11801 Stonehollow Drive
Suite 100
Austin, Texas 78758
For more details on shipping procedures and to access prepaid shipping labels for bulk donations, please see above shipping requirement FAQ’s.
Are there corporate sponsorship opportunities?
Yes, sponsorships start at $2,500 or 1,000 donated devices. Sponsors receive recognition on our website and in marketing materials and can support through fundraising or services. Please contact us directly at info@cellphonesforsoldiers.com for more information.
Can our company host a collection drive?
Absolutely. Register your campaign online to receive a Cell Phones for Soldiers Welcome Kit and promotional materials.
How do we become an official drop-off location?
Sign up on our website to become an official drop-off site and receive support materials.
https://www.cellphonesforsoldiers.com/become-drop-off/
Steps to Get Started:
• Visit cellphonesforsoldiers.com/become-drop-off and complete the online registration form.
• After registering, you’ll gain access to our Volunteer Resources page, where you can download promotional materials like collection box print-outs, flyers, posters, and banners to help spread the word.
• Within a week, you’ll receive a Welcome Kit via email to help you launch your collection efforts and maximize your fundraising potential.
Once you’re signed up, we’ll add your location’s information to our national directory, making it easy for donors to find and visit your site.
Benefits of Becoming a Drop-Off Site:
• Drive Unique Foot Traffic: Attract new visitors to your store or business as community members come to donate their devices.
• Community Engagement: Play a vital role in supporting active-duty military members and veterans by helping provide free communication services and emergency financial aid.
• Environmental Responsibility: Promote sustainable practices by encouraging the recycling of old cell phones, reducing electronic waste and its impact on the environment.
Make a difference today—join a nationwide network of drop-off locations and help keep our troops connected to their loved ones.
Can we get a tax receipt for our corporate donation?
Yes, all corporate donations are tax-deductible, and Donation Receipts are provided upon request.
Cell Phones for Soldiers became a 501(C)(3) Charity Organization on December 14, 2004, Employer Identification Number is 20-1343425, DLN # 17053314031004.
What reporting do you provide to corporate donors?
Cell Phones for Soldiers offers comprehensive Impact Reports for large corporate donations, detailing the number of devices contributed and the resulting support provided to military members and veterans. These reports are an effective way to demonstrate your company’s commitment to Environmental, Social, and Governance (ESG) initiatives, showcasing to stakeholders, employees, and customers how your organization is making a meaningful difference in the community through responsible recycling and support for those who serve.
Can we include our employees in a donation campaign?
Absolutely—employee engagement is highly encouraged, and we’re here to support your campaign every step of the way, including providing planning assistance and promotional materials. Involving Employee Resource Groups (ERGs), especially veteran-focused groups, is an excellent way to boost participation and foster a sense of community within your organization. Hosting collection drives through these groups not only supports Cell Phones for Soldiers but also strengthens your company’s commitment to veteran-focused ESG initiatives.
How long should a collection campaign last?
Campaigns can be customized to fit your needs, with a typical duration of 2 to 4 weeks to maximize participation. You also have the flexibility to host a one-day collection event, which can be timed to coincide with major military holidays, Earth Day, spring cleaning initiatives, or any other occasion that inspires your community to take action. Choose the schedule that works best for your organization and audience to make the greatest impact.
4. Drop-Off Location Questions
How do I become an official drop-off location?
Register on our website to receive materials and be added to our interactive map.
What responsibilities do drop-off locations have?
Collect donated devices, store them securely, and ship them to us when ready. As a Drop-Off Location, you play a vital role in supporting Cell Phones for Soldiers by providing a convenient and recognizable place in your community for donors to contribute their devices. This helps streamline the donation process and ensures that phones reach our recycling headquarters safely and efficiently. We greatly appreciate your partnership and commitment to helping us connect military members and veterans with their loved ones.
How often should I ship collected devices?
Ship devices when you have 10 or more, or as needed. Request a prepaid label for larger shipments.
Can drop-off locations accept accessories?
Yes, but accessories are not required. Please do not accept instruction manuals.
How do we promote our drop-off location?
Cell Phones for Soldiers provides a variety of promotional materials, and your drop-off location will be featured on our Drop-Off Locator to help increase visibility. However, the ultimate success and impact of your collection site depend on your active involvement. To maximize your results, we encourage you to engage with your local community, businesses, and organizations. By spreading the word and building partnerships, you can significantly increase participation and make your cell phone collection campaign a true success.
Can I get a Donation Receipt for devices collected at my location?
Yes, we provide receipts upon request for devices shipped from your location. Additionally, you can print our Donation Receipt to have available for donors who drop off phones at your site, making it easy for them to document their contributions for tax purposes.
What do I do if I receive a damaged device?
Send all devices—damaged or not—as they still generate proceeds for our programs.
How many Drop-Off Locations does Cell Phones for Soldiers have?
Cell Phones for Soldiers has a nationwide network of over 3,000 Drop-Off Locations across all 50 states, making it easy and convenient for donors to participate. These locations include libraries, police stations, fire departments, postal services, credit unions, and other well-known community sites, ensuring that everyone can find a nearby spot to donate their devices. To locate the most convenient drop-off location, donors can use the interactive map on the Cell Phones for Soldiers website by entering their address or ZIP code. This extensive network helps maximize accessibility and supports the organization’s mission to connect military members and veterans with their loved ones.
Make a Difference Today
Your donation can make a lasting impact on the lives of military members and veterans