Frequently Asked Questions



Q: Are you a 501(c)(3) nonprofit organization?
Yes. Please view our 501(c)(3) tax exemption letter here.

Q: What types of cell phones do you want?
We will accept any and all types of cell phones from any carrier. Newer gently-used cellular devices are preferred, however, proceeds are still generated from the recycling of broken and dated devices. Chargers and accessories are welcome but are not necessary to donate. Please do not send instruction manuals.

Q: How do I donate a cell phone?
Phones can be sent directly to our recycling partner at the address listed below or can be dropped off at any of the Cell Phones for Soldiers official drop-off sites. To become an official Cell Phones for Soldiers drop-off location sign up here.
Cell Phones for Soldiers
4500 Cambridge Rd, Dock Door 9/10
Fort Worth, TX 76155-2234
 
Q: What do you do with the donated cell phones?
All cell phones donated to Cell Phones for Soldiers are sold either to an electronic refurbisher or a recycler. Once the charity receives a donated cell phone, the device is quickly wiped of all personal information and checked to see if it is repairable. A cell phone that is repairable is sold to an electronic refurbisher who will repair the device and resell it in the aftermarket. However, cell phones that are either too old or completely broken are sold to recyclers who strip the devices of any salvageable components and/or rare metals and then responsibly recycle the remaining parts. The proceeds from the phones are used to purchase prepaid international calling cards for troops and provide emergency financial assistance to veterans.

Q: Is there a way I can erase my personal data BEFORE the phone is donated?
Yes. If your cell phone has a SIM card please remove it prior to donating. You can also search the internet for "factory reset" and your specific make and model of your phone for instructions on wiping all personal information.

Q: Do you send the donated cell phones to troops?
No. It is a common misnomer that Cell Phones for Soldiers sends donated cell phones directly to deployed troops. Why is this not a viable option? First and foremost, cell phones can be security hazards for military members in combat zones. Also, the cost of international phone calls using a cell phone is very high, making this option extremely cost prohibitive. In addition, a majority of the cell phones received by the charity do not have international calling capabilities.

Q: Can I request a calling card for a specific military member or unit?
Yes. By providing a valid APO address, Cell Phones for Soldiers can directly mail or email cards to troops. Calling cards can be requested here.

Q: How do I make a monetary donation?
Online Monetary donations can be made here. You may also send a check or money order directly to:
South Shore Savings Bank
c/o Cell Phones for Soldiers
400 Washington Street
Norwell, MA  02061
  
Q: How do I become a star-rated sponsor of Cell Phones for Soldiers?
Sponsorship levels start at a monetary donation of $2,500 or 1,000 donated cell phones. Sponsorships are reset at the beginning of each calendar year. To achieve this status a company or group may hold a fundraising event, act as a drop-off point for used cell phones, or contribute services in lieu of a cash donation. For more information please contact: erin@aspirecommunications.org.
 
Q: What if I want to hold an event or fundraiser?
Please complete the information requested here. You will receive an electronic welcome kit via email once you're registered.

Q: What do I do if I have a problem shipping donated phones?
Please contact the recycler directly:
Mindful eCycling
(866) 716-2220
info@cellphonesforsoldiers.com

Frequently Asked Questions

Click on a topic for more information

I AM READY TO SHIP MY PHONES

If you are ready to ship your phones, feel free to visit the donate page to print a pre-paid postage label.

Shipping with your own postage:
When you are ready to ship your phones, you can use any recycled box. Please limit the weight per box to 40 lbs. If you want to use your own postage, you can mail to the address on the PDF linked below. If you have a source code number, please include that on the outside of the box.

Click here to print an addressed label with instructions on how to properly dispose of your batteries.

I am unable to choose my State, City or Organization?
You may bypass these three fields, leaving City and State blank and choosing BERGQUIST for organization.

For more information, please contact us at cellphonesforsoldiers@recellular.com
(800) 426-1031

Return to Top

TROUBLE WITH SHIPPING LABELS

I requested my mailing label, but I haven't yet received an email with the label attached.
Your mailing labels should appear within the same day in which you place your label request. Sometimes your labels will land in a SPAM or junk mail folder. Please check to make sure they have not arrived there. Add cellphonesforsoldiers@recellular.com to your inbox and try entering the FedEx request again. If that doesnʼt work, please use contact information below to let us help with your problem.

For more information, please contact us at cellphonesforsoldiers@recellular.com
(800) 426-1031

Return to Top

CELL PHONE MAILING ENVELOPES

I would like a plastic recycling envelope sent to me
If you have one to four phones that you would like to mail, we would encourage you to utilize our prepaid label. Just print it out and tape it to a box. This is a more environmentally friendly way to send the phones. Get your prepaid label by clicking below:
Pre-paid Shipping Label

I would like 200 or more of the plastic mailing envelopes for an event or to include in a promotion
Please email your name, address, phone number and a description of how you will use these envelopes to the address below:
Cellphonesforsoldiers@recellular.com

Return to Top

MAILING ADDRESS TO SEND PHONES OR DONATIONS

Please visit the Phones or Donate page

Return to Top

CHARGERS AND ACCESSORIES

Minimize weight and save on postage by mailing cell phones only. Batteries, chargers, SIM cards and accessories are not required but gladly accepted. We will recycle these items.

Return to Top

SETTING UP DROP-OFF LOCATION: PUBLIC

Thank you for your interest in setting up a public drop-off location. This link will enable you to read more about setting up your location. We encourage you to use recycled boxes decorated with Cell Phones for Soldiers box labels for your drop-off locations. Please visit the drop-off form to set up a location.

For more information, please contact us at cellphonesforsoldiers@recellular.com
(800) 426-1031

Return to Top

SETTING UP DROP-OFF LOCATION: PRIVATE

Many schools and organizations who don't wish to be a public drop-off site enjoy collecting phones for Cell Phones for Soldiers. If you wish to keep your location private and do not require custom tracking, there is no need to set up a drop-off site. Just decorate a box and use the flyers in the resource center on the website to get the word out! We provide electronic copies of promotional materials that you can print out or take to your local printer.

If you do not wish to be listed in the location tracker but require custom tracking of your shipment please contact cellphonesforsoldiers@recellular.com

When you are ready to ship the phones you collected, visit the donate page to send in your phones.

For more information, please contact us at cellphonesforsoldiers@recellular.com
(800) 426-1031

Return to Top

I NEED FLYERS, POSTERS OR OTHER MATERIALS

We provide electronic resources that you can download from the website. To keep costs down, we do not provide pre-printed materials. Some local printers may donate or discount their services if you explain that you are volunteering. Please visit the resource center to access the materials.

Return to Top

WELCOME KIT

A welcome kit will be sent by email. Unfortunately, we are not able to mail a physical copy of the welcome kit. Thank you for your understanding. You can also download the welcome kit by visiting the resource center.

Return to Top

CALLING CARDS

I would like to send a calling card to a soldier overseas
Please use the card request form to send a card to a specific soldier.

I would like some calling cards for care packages being sent out
Use the card request form. All you need to have is the information for one of the ranking officers in the unit you would like to send care packages to. If you do not know please enter:
Sgt. Care Package
APO AE 12345

Enter all of your information and in the comments field, enter a description of your care package program and a contact phone number. MAKE SURE TO ENTER THE NUMBER OF CARDS.

I would like some calling cards for a service member that is deploying
Please use the card request form and enter the name of the ranking officer in the unit you would like to send cards to. We must have a ranking officer to distribute cards in large quantity. Please indicate the NUMBER OF CARDS

For more information, please contact us at cellphonesforsoldiers@recellular.com
(800) 426-1031

Return to Top

DONATION RECEIPT

The donation receipt is available in a PDF File. You can click below to print a copy. This receipt is valid for all donations – phones, cards, or money. Cell Phones For Soldiers makes no determination of the tax value of your donation. Please consult a tax advisor.
Donation Receipt

Return to Top

ARE YOU A NON-PROFIT 501(C)(3) COMPANY?

Yes. We have received our non-profit designation from the IRS. Please view our 501(c)(3) letter here.

Return to Top

WHAT TYPES OF CELL PHONES DO YOU WANT?

We will accept any type of cell phone. Gently-used cellular devices from any carrier are preferred to broken or dated devices. Proceeds are still generated from the recycling of broken and dated devices, however, the charity benefits most from recent, functioning phones.

Return to Top

WHERE DO I SEND OR DROP OFF MY PHONES?

Phones can be sent to the address listed below or can be dropped off at any of the official CPFS drop off sites. We are always looking for more businesses or groups to become drop off sites. You may have a phone drive for a day, a week, or ongoing.

  Cell Phones for Soldiers
  2555 Bishop Circle West
  Dexter, MI 48130 USA

Return to Top

WHAT DO YOU DO WITH THE CELL PHONES?

The cell phones are sold to a company that recycles them. The money that we get for the phones is used to purchase calling cards and free phone service for deployed and returning military personnel.

Return to Top

DO YOU SEND ANY CELL PHONES TO THE SOLDIERS?

Most of the cell phones that we receive are not GSM enabled, therefore would not work in the Middle East. Phones which are donated to the program are either recycled or refurbished and sold. New phones provided by corporate donors that are GSM enabled are sent overseas to troops following strict security measures and approval from the donor.

Return to Top

CAN I DONATE A CALLING CARD TO A SPECIFIC SOLDIER OR UNIT?

By providing a valid APO address, Cell Phones for Soldiers can directly mail cards to the soldier.

Return to Top

HOW DO I MAKE A DONATION?

If you want to make a donation by credit card, go to the Join the Fight page and follow the instructions provided. The donation will go to the Cell Phones for Soldiers fund account at the South Shore Savings Bank. You also may send a check or money order directly to:

  South Shore Savings Bank
  c/o Cell Phones for Soldiers
  400 Washington Street
  Norwell, MA  02061

We ask that you do not call the bank directly. For questions, please call 1-800-426-1031.

Return to Top

HOW DO I BECOME A STAR-RATED SPONSOR OF CELL PHONES FOR SOLDIERS?

We are asking for a minimum $1,000.00 donation to the fund to be listed as one of our sponsors. Your company or group may hold a fundraising event, act as a drop off point for used cell phones, or contribute services in lieu of a cash donation. Only active sponsors who continuously support the charity will receive star-rated status.

Return to Top

WHAT IF I WANT TO HOLD AN EVENT OR FUNDRAISER?

Please complete the information requested in this document (download PDF) and submit to cellphonesforsoldiers@recellular.com. We will send you an informational packet on how to promote your event.

Return to Top

WHAT DO I DO IF I HAVE A PROBLEM WITH THE PICK-UP OF PHONES BY USPS?

Please contact the recycler directly:

  ReCellular, Inc.
  2555 Bishop Circle West
  Dexter, MI 48130 USA
  Toll Free: 800-426-1031
  cellphonesforsoldiers@recellular.com

Return to Top

OTHER

If your question is not part of any of the other topics, please contact us at cellphonesforsoldiers@recellular.com
(800) 426-1031

Return to Top

155th BCT, 2/198th HHC with their phone cards
 

Proudly Serving All Branches Of The Military